Support Engineer (Remote) at Simpl
Remote

Simpl (Fintech of the year - 2020) is a platform that empower retailers to grow by building long term trusted relationships with their customers, one transaction at a time. For consumers, Simpl provides frictionless access to e-commerce, trust, safety and effortless budgeting, in 1-click.Under the hood, we are building the payments infrastructure (identity, trust score and security) ground up for a world that is mobile first, where consumers frequently buy on the go & love convenience.Everyone at Simpl is an internal entrepreneur who is given a lot of bandwidth and resources to create the next breakthrough towards a new world of Networked Commerce where commerce is easy, safe, affordable without fine prints & just Simpl!Simpl was founded in 2015 by Nityanand Sharma and Chaitra Chidanand, and went live in 2016.

 

Read more about Simpl:

 

Simpl AboutSimpl LinkedInSimpl BlogFintech Startup of the Year (2020)About the roleWe are looking for a Support Engineer to provide technical assistance to our employees. You will help install, upgrade and troubleshoot hardware and software systems issues along with managing assets.If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques as we’re a remote flexible company.

 

Responsibilities-

 

Address user tickets regarding hardware, software and networking

Walk employees through installing applications and computer peripherals

Ask targeted questions to diagnose problems

Guide employees with simple, step-by-step instructions

Conduct remote troubleshooting

Test alternative pathways until you resolve an issue

Customize Laptop applications to meet employee needs

Record technical issues and solutions in logs

Help create technical documentation and manuals

Manage company assets

Manage onboarding and offboarding of users by provisioning and deprovisioning software access based on user roles

 

Requirements

 

1-3 Years of proven work experience as a Support Engineer, Technical Support Engineer or similar role

Hands-on experience with Windows/Linux/Mac OS environments

Working knowledge of office automation products and computer peripherals, like printers and scanners

Knowledge of network security practices and anti-virus programs

Ability to perform remote troubleshooting and provide clear instructions

Excellent problem-solving and multitasking skills
Customer-oriented attitude

Degree in Computer Science or relevant field

Good written and verbal communication skills