Client Care Specialist: BUILD SOMETHING MEANINGFUL
To support our company’s rapid growth, we are hiring a Client Care Specialist to join our team and assist us in building a best-in-class customer service and support team. The ideal candidate for this role enjoys working directly with both external customers and internal teams to solve problems with curiosity and empathy.
The Success You’ll Build: Primary Responsibilities and Impact
Day-to-day operations involve troubleshooting CrowdStreet products and external solutions integrated into the CrowdStreet technology stack. Resolving support cases will involve using your deep product knowledge, technical experience, and troubleshooting ability to research data and product issues, conducting root cause analysis, providing product training, and writing knowledge base articles. You will use your customer service skills to provide consultative training and support to our external customers. You will escalate defects and submit product enhancement suggestions that will improve product usability, reduce support ticket volume, and enhance customer satisfaction.
The experience that will help you succeed:
The competencies you’ll need:
The How | Values:
We are a diverse and collaborative organization We are connected and motivated by our common mission and goals:
Harassment, sexism, racism, bullying, aggression, intolerance & corrosive internal politics are unacceptable. Our values and beliefs are reflected in how we hire, coach, train, lead, reward, recognize and work together as a team.
How to Apply
Please submit your resume online with a cover letter stating
This position can be located in Austin TX, Portland OR or Remote in continental US.
Working at CrowdStreet
CrowdStreet believes that the markets are stronger when they are more accessible, transparent, and efficient–for everyone. We are a team dedicated to transforming the world of commercial real estate (CRE) through technology and have been recognized by leading industry publications including Globe St. and CRETech. Our online Marketplace gives investors direct access to commercial real estate investment opportunities, while simultaneously helping real estate sponsors and developers raise capital online.
Headquartered in downtown Portland, our offices overlook historic Pioneer Square. We offer great employee benefits and are committed to fostering a fantastic culture, including moving to a permanent hybrid work environment. To help empower our employees to work where they work best, we’re providing everyone with laptops, a monthly stipend to help cover expenses, and the ability to come into the office–under strict safety guidelines–as needed. We’re also hosting weekly digital All Hands to keep everyone connected.
Over the years, CrowdStreet has been recognized by top industry publications as a leader in the commercial real estate space. Named by The Oregonian as a 2020 Top Places to Work, CrowdStreet is also a Forbes Top 500 Best Startup Employer, part of the Deloitte Technology Fast 500, the 2020 Oregon Technology Awards Accelerate Company of the Year, and was ranked #5 for "Fastest Growing Private Companies in Oregon & SW Washington" by the Portland Business Journal.
At CrowdStreet, we believe inclusion and diversity are critical in achieving our goals. We understand that differences in age, race, gender, nationality, sexual orientation, physical ability, thinking style and background bring a breadth of knowledge that makes us collectively smarter and better able to compete. We are committed to recruiting, developing, and advancing a diverse staff and engaging in the hard work that makes that possible.
Before founding Green Visor Capital, Simon had over 20 years of financial services industry experience, including nearly 15 years at Citigroup Global Markets, where he held increasingly senior roles in Tokyo and Hong Kong, his last being Managing Director & Co Head of Financial Institutions Group Asia Pacific. During his tenure at Citi, Simon advised on numerous landmark equity, restructuring, leveraged finance and M&A transactions, including the $20.5 billion IPO of AIA Group Ltd., the largest ever equity offering completed on the HK Stock Exchange. In total he has helped to raise $50 billion of public equity for financial institutions globally and was named the sole recipient of the Promising Young Banker Award (i.e., the Best Banker Under the Age of 40) in Japan by The Asian Banker in 2008. In addition to his experience at Citi, Simon is the former CFO of Kabbage Inc., a FinTech startup. Simon received his MBA from Cornell University and BA from Kenyon College.
Prior to joining Green Visor Capital as a General Partner, Joe was the Chairman and CEO of Visa Inc., one of the world’s largest, most recognizable and valuable brands. He is credited with transforming Visa into one of the most preeminent organizations by strengthening Visa’s position as the leading global payments technology company. Even though much of Joe’s tenure as head of Visa overlapped with the Global Financial Crisis, Visa still successfully completed its initial public offering in 2008, which was then the largest in the history of the United States. Furthermore, under Joe, Visa consistently exceeded analysts’ expectations for each earnings period. The financial community praised the resilience of the company’s business model, diverse product set, and senior leadership’s ongoing commitment to expense management. Joe’s benchmark as a leader is reflected in Visa’s stock price performance, which was up more than 250% during his time as CEO and Chairman.
Rich Marin has over 37 years of experience as a finance industry executive and long-time financial entrepreneur. Rich serves as a General Partner of Green Visor. After 23 years with Bankers Trust, ending his tenure as a member of the Management Committee and Vice Chairman of BT Alex Brown, Rich became Chairman and CEO of Deutsche Asset Management, then the 4th largest asset manager in the U.S. Rich went on to be a founder and partner of Beehive Ventures, an early stage venture firm focused on financial services and new media that has generated a 4X net return to date with more being currently harvested. Rich went on to be Chairman and CEO of Bear Stearns Asset Management, a role which included being responsible for all of Bear Stearns’ venture capital funds and a position as head of the investment committee of 4 venture capital funds with combined asset of approximately $1.5 billion. He was Chairman and CEO of a $3 billion distressed real estate operation, successfully restructuring 22 major projects with over $2 billion in debt. He started and ran Ironwood Global LLC, a distressed mortgage hedge fund. Rich now serves as President and CEO of The New York Wheel, LLC and is a Clinical Professor of Finance at Cornell’s Johnson Graduate School of a Management, where he teaches and writes about alternative investment management. Rich received his BA and MBA from Cornell University.
Prior to joining Green Visor, Lou was Senior Managing Director of Cerberus Capital Management, L.P. (“Cerberus”). Based in Tokyo from 1998 until 2010, Lou built and led Cerberus’s Japan office and was the senior ranking executive in Asia. From 2010 until April of 2014, Lou led Cerberus’s activities in Asia from New York, serving as Chairman of Cerberus Asia Pacific Advisors Ltd. and Senior Managing Director of Cerberus Capital Management. Prior to Cerberus, Lou served in senior roles at Angelo Gordon and Co., L.P. and the LeFrak Organization, Inc. Lou began his career at Goldman Sachs & Co. after graduating with his J.D. from Harvard University. Lou earned M.A. and B.A. degrees from the Johns Hopkins University, where he now serves as Vice Chairman of the Board of Trustees. Lou is also a board member of the Japan Society.
Michael Walsh has over 13 years of financial services industry experience, including 10 years of institutional investing experience. Prior to joining Green Visor Capital, Michael was a partner and founding member of Lusman Capital Management, a hedge fund that was capitalized with approximately $400 million. His investment experience extends across assets classes (equity, distressed debt, derivatives, convertibles, private investments), industries (financial services, energy, mining, industrials, telecom, healthcare), and geographies (US, Canada, Australia, Europe, Latin American, Asia, Africa.) Michael also spent three years at Citigroup in the Investment Banking Division where he helped raised billions of dollars in equity and debt transactions for financial institutions (banking, insurance, asset management) as well as assisting in M&A advisory work. Michael received his BA in Economics from Harvard College.
As a Venture Partner, Sam will help the Green Visor team assess emerging technologies, work as an adviser to portfolio companies, and mentor young engineers within the group. Before joining Green Visor, Sam was a founding team member and senior engineer of Square, the revolutionary mobile commerce platform and point-of-sale system for small merchants and individuals. Among his many achievements at Square, Sam was responsible for creating the software algorithm that enables the card reading capabilities of all Square devices on iOS and Android phones and tablets. Sam’s efforts helped lead to 7 issued patents and one patent pending. Prior to Square, Sam worked for Boeing as a munitions systems engineer. Sam holds a BS in Electrical Engineering and Computer Engineering from Washington University in St. Louis and is a member of the Founder’s 50.
Jim McKelvey is a serial entrepreneur, investor, public speaker, and glass blower. Jim is the founder of Mira Digital Publishing, Third Degree Glass Factory, Square, Inc., and LaunchCode, among many others. Jim graduated from Washington University in Saint Louis with dual degrees in Computer Science and Economics.
Ted is the founder and CEO of Cloudstitch, the revolutionary web development platform powered by your office suite. He has a PhD from the MIT Computer Science and Artificial Intelligence Laboratory, where he focused on web systems architecture and machine learning. Ted's publication record includes two books on web application architecture, research papers spanning several fields, and two machine learning patents for Google. Prior to MIT, Ted worked at BBN Technologies doing research and development in distributed information processing.
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