Green Visor Capital

Management Company, LLC

Customer Success Manager at DataFox
San Francisco, CA, US
The Role and Team
 
Our Customer Success team represents the core of what we believe in as a company. In addition to ensuring our customers are delighted with our product, our Customer Success Managers serve as the mouthpiece of our most avid users, collecting product feedback and feature ideas so that our Product and Engineering team can prioritize our roadmap accordingly.
 
We’re looking for a highly intelligent, driven and entrepreneurial individual who wants to get in on the ground floor of a fast-growing startup. As an early member of our small (but mighty!) team, you’ll have a unique chance to help shape the future direction of Customer Success at DataFox.

Here are some ways you'll make an impact:

    • You'll proactively build relationships with DataFox’s most valuable customers. You'll also serve as an internal customer advocate for prioritizing customer feedback and requests for the product team.
    • You'll identify, initiate, and develop thoughtful processes and approaches for increasing renewal rates and decreasing churn.
    • You'll uncover revenue expansion opportunities within existing customer base.
    • You'll manage customer onboarding and training across multiple DataFox products to drive client adoption and engagement.
    • You’ll contribute to defining and crafting the DataFox customer journey.  
    • You'll closely monitor customer health-metrics, identify at-risk accounts, diagnose problems and proactively work with customers to ensure success.
    • You'll work closely with Account Executives to support potential customers in the sales process and deliver smooth onboarding experience.
    • You'll cultivate a deep understanding of the DataFox platform and suite of products to unearth use cases.
    • You’ll own (and be measured by) the renewal, upsell, engagement, and special projects related to your book of accounts.

Are you our next Fox?

    • You've gained a minimum of 2 years experience in a customer-facing or client-service role (CSM, AM, Customer Relationship Manager, etc.), ideally with a growing B2B SaaS technology company. At least 1 year of this has been in Customer Success.
    • You’ve demonstrated a track record of success in meeting renewals goals and expanding business with existing customer base.
    • You're empathetic, with a thoughtful communication style and strong interpersonal skills.
    • You're a results-oriented, motivated self-starter who can effectively prioritize tasks while juggling multiple responsibilities.
    • You have top-notch, structured written communication skills.
    • You're technically savvy and can connect effectively with engineers and product team members.
    • You have knowledge of and experience with Salesforce, Marketo, and Excel.
    • You’ve earned a 4-year BA or BS degree.

Bonus Points:

    • You've gained experience working extensively in spreadsheets, running SQL queries and building dashboards/report for tracking user metrics.
Working at DataFox
 
We have a beautiful office in downtown San Francisco. Lunch is on us every day (and it’s delicious). We work with some of the brightest teammates and customers in the world, including hundreds of the top of finance and technology companies relying on our data for investment, sales, and marketing.
 
Our company values are incredibly important; you can read more about our culture here.
 
While everyone talks about artificial intelligence, at DataFox we actually live it. You will gain exposure to the Natural Language Processing and Machine Learning that powers our product and flows to our end users.
 
We care about building a team of high-performers, covering each other’s backs, constantly learning, and delighting our customers by solving hard problems. Company insights abound here. If you are interested in businesses and their role in the economy, the world of private equity, or the future of data-driven sales, then you just might love DataFox. If you’re looking to not only see how a quickly growing technology company brings its services to market, but also to see how the rest of the business ecosystem works, then this is the opportunity for you.
 
About DataFox
 
DataFox is an Intelligent Data platform that provides sales, marketing and investing teams with critical insights to find and win more business. DataFox's algorithms structure information on millions of businesses and deliver reliable data and machine-learned suggestions where and when they're needed.
 
DataFox is backed by Google Ventures, Goldman Sachs, Stanford and Slack, and the platform is used by a wide range of Fortune 500 corporations (e.g. Google, Amazon, UPS) and high growth tech companies (e.g. Twilio, Greenhouse, InsightSquared). For more information visit www.datafox.com.