Green Visor Capital

Management Company, LLC

Senior Customer Success Engineer at Cloud Lending Solutions
Sydney, AU
About Cloud Lending Solutions

Cloud Lending Solutions is a financial services technology company offering a cloud-based, end-to-end lending platform to deliver innovation to the global lending community.

Unlike legacy technology platforms that are expensive to maintain and prevent agile response to market conditions, Cloud Lending Solutions’ clients take back control of their business

by quickly implementing, extending, and digitizing the entire lending lifecycle.

Clients include banks, traditional finance companies, online lenders, and marketplace platforms.

We are looking to hire a strong Senior Customer Success Engineer (CSE) to join our growing Customer Success Engineering team who is deploying complex lending solutions in some of the largest financial institutions globally.

Who is a Cloud Lending Senior Customer Success Engineer?

Cloud Lending Customer Success Engineers have a wealth of experience and knowledge that comes with working on the most complex product integrations for lenders around the world. They have a deep understanding of end to end lending operations including origination, underwriting, servicing and collections. They will help you align your lending processes with the Cloud Lending product suite using best practices and functional experience. Cloud Lending Solutions has several Australian customers. The Australia CSE needs to know the details of Australian lending, especially in the space of Lending Marketplace and also in-depth knowledge of Salesforce.

Cloud Lending Customer Success Engineer (CSE) Services include the following:

Requirements Gathering

CSEs can help you elicit requirements from customers during the critical requirements gathering phase. The CSEs have experience implementing lending products in different regions across the globe and apply their experience and best practices as they help your business analysts ask the right questions and formulate the requirements.

Business Process Re-engineering

CSEs using their knowledge and best practices can help clients re-engineer their business processes to match industry best practices and determine the best path to integration with the CL product suite.

Gap Analysis

CSEs can help you determine & close the gap between an institution’s business processes and existing product functionality. CSEs have deep understanding of both business and technology and will use this knowledge to align business processes with CL products.

Software Engineering and Customer Support

CSEs have vast experience in coding in Salesforce, environment. CLS Lending products are built on Salesforce and needs custom code to be written to fulfill unique business requirements. This involves working with customer’s technical teams and building integrations with 3rd party data providers, existing IT systems, frontend portals, backend data warehouses, etc.

For live customers the Australia CSE will be the point of contact for development of any further custom business requirements.

Implementation Consulting

CSEs can help with technical challenges during the implementation phase of integration. CSEs will collaborate with engineering to solve hard technical problems using best practices and their previous experience. They work with engineering to ensure best platform practices are followed and the integration adheres to the proposed solution architecture. CSEs also have direct access to the product teams for quick resolution of issues and difficulties.

Required Skills / Expertise

Experienced (at least 2 years) in the banking industry (Retail / Core / Investment)

Experienced with consumer and / or commercial lending

Implementation experience with a banking application

Strong initiative and ability to manage multiple projects

Strong problem solving and solution skills

Must be detail oriented with strong organizational and analytical skills

Excellent communication skills

Must have a deep understanding of Cloud Lending Products.

Must have strong experience in the solution architecture and development of Cloud Lending products for Leasing and Lending customers.

Must have domain expertise in Lending and Leasing operations.

In-depth knowledge of Salesforce and technology is a requirement

Knowledge of financial institutions in Australia - Banks and Consumer Lending companies

Experience with Cloud Technologies