Green Visor Capital

Management Company, LLC

Client Support Representative at FiscalNote
Baton Rouge, LA, US
About the Position
In order to maintain the highest standards for support and client success across the industry, we rely on a team of dedicated, passionate, empathetic, success-driven Client Support Representatives. Due to rapid growth, we're looking for an outstanding Client Support Representative to add to our team in Baton Rouge. Our Client Support Representatives must be able to understand client concerns, discover why the client has a particular need and quickly problem solve to find the best solutions available.
This role mainly includes supporting the VoterVoice grassroots advocacy product, though it can also entail supporting other FiscalNote products.
 
You Will
Support clients over the phone to address their issues and answer support e-mails/tickets
Write supportive documentation for both clients and internal stakeholders
Train clients on how to use the system (online meetings/webinars with multiple attendees)
Edit websites and e-mail templates (previous knowledge of HTML & CSS helpful but not required)
Work with account managers, providing insight into client accounts and their needs
Interface with Product & Engineering teams to meet user needs
 
You Have
A college degree or equivalent experience
Excellent verbal and written communication skills
Working knowledge with Microsoft Office (Word, Excel) and Google Suite applications
1-2 years experience in technology-related customer service
1-2 years experience in any profession that involves training or teaching
Experience in a B2B/SaaS environment
Experience using ZenDesk or similar customer support/ticket system
 
About You
Excellent clarity in all types of communication including professional telephone & e-mail etiquette
Excellent time managementIndependent, startup mentality
Growth mindset
Proactive at resolving issues and with high energy and technical acumen
Track record of maintaining outstanding customer satisfaction and customer service
Passion for government processes, civic engagement and big data
 
When You Apply
Please submit your resume and include a cover letter in the "Additional Information" section, detailing how your experience aligns with the role’s requirements and your interest in joining FiscalNote.